Refund & Cancellation Policy

Digital Product Policy

NotesNinja provides digital educational materials that are available for instant download. Due to the nature of digital products, our refund policy is more restrictive than for physical goods.

No Refund Policy

Generally, all sales of digital products are final and no refunds will be issued. This is because:

• Digital products cannot be returned or physically retrieved
• Once downloaded, the content remains in your possession
• We cannot verify that downloaded content has been deleted
• Digital products can be easily copied and distributed

Exceptions for Refunds

Refunds may be considered in the following limited circumstances:

Refund Request Process

To request a refund under the eligible circumstances:

1. Contact our support team within 7 days of purchase
2. Provide your order number and purchase details
3. Explain the reason for your refund request
4. Include any relevant screenshots or evidence
5. Allow 3-5 business days for review and response

Refund Method

Approved refunds will be processed using the original payment method and may take 5-10 business days to appear in your account, depending on your payment provider.

Cancellation Policy

Since our products are digital and delivered instantly:

• Orders cannot be cancelled once payment is processed
• Digital download links are sent immediately after purchase
• No cancellation fees apply as orders cannot be cancelled

Product Previews

We encourage customers to review product descriptions, sample materials, and previews before making a purchase to ensure the content meets your educational needs.

Customer Support

Our support team is available to help with:

• Download and access issues
• Product questions and clarifications
• Technical troubleshooting
• Refund eligibility assessment

Contact Information

For refund requests or support inquiries:

Policy Changes

NotesNinja reserves the right to modify this refund and cancellation policy at any time. Changes will be effective immediately upon posting on our website.